Refunds & Replacements

If you are not entirely satisfied with a product for any reason please inform us within 7 days from the date your order is received. Please return the item unused and in its original condition to:
FabPets, 3 Saxon Road, Ramsgate, Kent CT11 0LN
We shall be happy to send a replacement or refund your money (excluding delivery costs).
Please note if the item(s) arrive back to us with signs of wear and tear from use and not in a saleable condition, we cannot offer a refund or replacement.
This does not affect your statutory rights as a consumer.

To return an item

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any). Then send the package to the address below:
This returns policy does not affect your statutory rights.
Please note we will contact you to let you know when we have processed your return.
If you return an item due to the wrong size being ordered and want another size sent, we reserve the right to charge for postage of the replacement

Complaints:

Any complaints or comments shoud be directed to FabPets as follows:
Email: shop@fabpets.co.uk
Call: 01843 570525
Post: FabPets, 3 Saxon Road, Ramsgate, Kent CT11 0LN

Delivery Terms:

Shipping Costs:
Up to £50 delivery is £3.00
Over £50 delivery is FREE

Stock Items:
Goods will be sent via Royal Mail. Please allow 7-14 days for delivery.

Out of Stock Items:
If any item is out of stock, we will inform you of the expected delivery date. You have the option to cancel your order should the delay be unacceptable to you.

Personalised Items:
Only when we receive both your order and details of name/photo to be printed, will your order be processed. Please ensure photographic images, digital or real, meet with our guidelines. Click here for further information. Please allow up to 21 days for delivery.