Refunds & Replacements
If you are not entirely satisfied with a product for any reason please inform us within 7 days from the date your order is received. Please return the item unused and in its original condition to:
FabPets, 55 Lawrence Avenue, Letchworth Garden City, Hertfordshire, SG6 2EY
We shall be happy to send a replacement or refund your money (excluding delivery costs).
Please note if the item(s) arrive back to us with signs of wear and tear from use and not in a saleable condition, we cannot offer a refund or replacement. This does not affect your statutory rights as a consumer.
To return an item
To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any). Then send the package to the address below:
This returns policy does not affect your statutory rights.
Please note we will contact you to let you know when we have processed your return.
If you return an item due to the wrong size being ordered and want another size sent, we reserve the right to charge for postage of the replacement
Any complaints or comments should be directed to FabPets as follows:
Call: 07970 292870
Post: FabPets, 55 Lawrence Avenue, Letchworth Garden City, Hertfordshire, SG6
Goods will be sent via Royal Mail. Please allow 3-5 days for delivery.
Out of Stock Items:
If any item is out of stock, we will inform you of the expected delivery date. You have the option to cancel your order should the delay be unacceptable to you.
Please see our separate section.